Outsourcing is the contracting out of an internal business process
to a third party organization. The practice of contracting a business
process—rather than staffing it internally—is a common feature in the
modern economy. The term "outsourcing" became popular in the United States
near the turn of the 21st century. Outsourcing can (but does not have
to) involve transferring employees and assets involved in the business
process from one firm to another.
The definition of outsourcing includes both foreign or domestic contracting,
which may include offshoring, described as “a company taking a function out of their business and relocating it to another country.”
The opposite of outsourcing is called insourcing, and is sometimes accomplished via vertical integration. However, a business can provide a contract service to another business without necessarily insourcing that business process.
Overview:
Two organizations may enter into a contractual agreement involving an exchange of services and payments.
Outsourcing is said to help firms to perform well in their core
competencies and mitigate shortage of skill or expertise in the areas
where they want to outsource.
In the early 21st century, businesses increasingly outsourced to
suppliers outside their own country, sometimes referred to as offshoring
or offshore outsourcing. Several related terms have emerged to refer to various aspects of the complex relationship between economic organizations or networks, such as nearshoring, crowdsourcing, multisourcing
and strategic outsourcing.
Outsourcing can offer greater budget flexibility and control.
Outsourcing lets organizations pay for only the services they need, when
they need them. It also reduces the need to hire and train specialized
staff, brings in fresh engineering expertise, and reduces capital and
operating expenses.
One of the biggest changes in the early 21st century came from the
growth of groups of people using online technologies to use outsourcing
as a way to build a viable service delivery business that can be run
from virtually anywhere in the world. The preferential contract rates
that can be obtained by temporarily employing experts in specific areas
to deliver elements of a project purely online means that there is a
growing number of small businesses that operate entirely online using
offshore contractors to deliver the work before repackaging it to
deliver to the end user. One common area where this business model
thrives is in provided website creating, analysis and marketing
services. All elements can be done remotely and delivered digitally and
service providers can leverage the scale and economy of outsourcing to
deliver high value services at reduced end-customer prices.
Reasons for outsourcing:
Companies outsource to avoid certain types of costs. Among the
reasons companies elect to outsource include avoidance of burdensome
regulations, high taxes, high energy costs, and unreasonable costs that
may be associated with defined benefits in labor union contracts and
taxes for government mandated benefits. Perceived or actual gross margin
in the short run incentivizes a company to outsource. With reduced
short run costs, executive management sees the opportunity for short run
profits while the income growth of the consumers base is strained.
This motivates companies to outsource for lower labor costs. However,
the company may or may not incur unexpected costs to train these
overseas workers.
Lower regulatory costs are an addition to companies saving money when
outsourcing. On comparative costs, a U.S. employer typically incurs
higher defined benefit costs associated with taxes to account for social security, Medicare, safety protection (OSHA regulations) and FICA taxes etc. than in other countries.
On comparative CEO pay, executive pay in the United States in 2007 was more than 400 times more than average workers—a gap 20 times bigger than it was in 1965.
In 2011, twenty-six of the largest US corporations paid more to CEO's than they paid in federal taxes.
However, it appears companies do not outsource to reduce executive or managerial costs.
Companies may seek internal savings to focus money and resources
towards core business. A company may outsource its landscaping functions
irrelevant to the core business.
Companies and public entities may outsource certain specialized functions, such as payroll, to ADP or Ceridian. Companies may find the same level of consumer satisfaction.
Import marketers may make short run profits from cheaper overseas
labor and currency mainly in wealth consuming sectors at the long run
expense of an economy's wealth producing sectors straining the home
county's tax base, income growth, and increasing the debt burden. When
companies offshore products and services, those jobs may leave the home
country for foreign countries at the expense of the wealth producing
sectors.
Outsourcing may increase the risk of leakage and reduce
confidentiality, as well as introduce additional privacy and security
concerns.
India is only scratching the surface with a two per cent
market share in the Global BPO opportunity estimated to range between US
$ 150 billion to US $ 700 billion.
