BPO Industry size in India

Industry size in India:

           India is only scratching the surface with a two per cent market share in the Global BPO opportunity estimated to range between US $ 150 billion to US $ 700 billion.
           From a current workforce of 1,60,000, the ITES industry will be worth $21-24 billion and will employ over 1.1 million Indians by 2008.
           The BPO Industry shall add more then 2 percentage points to India's GDP in 2008.
           India's IT and BPO sectors will be the third largest in the world by 2008 after the US and Japan,
           India has the 12th largest telecom network in the world and the falling telecom rates both in the National long distance and International Private leased circuits lines is definitely a kicker.
           Massive wage differentials exist. A graduate is paid US $ 2,400 in India while a person with equivalent pool of skill sets draws US $ 30,000 there.
           The Country turns out 75,000 IT graduates and over two million English-speaking graduates every year.  
         
           India has revenues of US$10.9 billion from offshore BPO and US$30 billion from IT and total BPO (expected in FY 2008). India thus has some 5-6% share of the total BPO Industry, but a commanding 63% share of the offshore component. This 63% is a drop from the 70% offshore share that India enjoyed last year: despite the industry growing 38% in India last year, other locations like Philippines, and South Africa have emerged to take a share of the market. The South African call center industry has grown by approximately 8% per year since 2003 and it directly employs about 54 000 people, contributing 0.92% to South Africa's gross domestic product(GDP). China is also trying to grow from a very small base in this industry. However, while the BPO industry is expected to continue to grow in India, its market share of the offshore piece is expected to decline. Important centers in India are Bangalore, Hyderabad, Chennai, Kolkata, Mumbai, Pune, Patna, Trivandrum, Bhubaneswar and New Delhi. In fact, the Philippines has overtaken India as the largest call center industry in the world in 2010.